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WORK EXPERIENCE
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U.S. Cellular Corporation, Chicago, Illinois
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1/2005 - Present
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Lead, Information Systems - Quality Assurance
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- Lead development of process and product formal review procedures, including phase-gate decision criteria and risk-based scoring mechanisms
- Conduct phase-gate reviews for strategic projects in all lifecycle phases
- Lead or support SDLC process development and improvement efforts, including requirements validation, systems design, test planning, release planning, problem management, and performance measurement systems
- Research and implement best-practices (e.g. CMMI, PMBOK, ITIL, Six Sigma, IEEE standards)
- Advocate and facilitate responsible change within the organization
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U.S. Cellular Corporation, Chicago, Illinois
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2/2002 - 1/2005
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Manager, Information Systems - Software Testing
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- Lead two software quality assurance teams, guiding the team members through test planning, test designing, documenting, reporting, and problem resolution of Internet-technology applications, developed using a JSP/servlet/EJB application framework.
- Manage 6 projects through multiple revisions, with a budget of $500,000 annually and a team of up to eight members.
- Coordinate project activities with other IS groups and other USCC departments (e.g. Marketing, Agent Sales, etc.).
- Manage resource allocation, forecasting, and sourcing as requirements are presented.
- Plan and implement testing process and capability improvements.
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NetCoreSolutions.com, Naperville, Illinois
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8/2001 - 11/2001
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Project Manager, Consultant
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- Client: Illinois Fatherhood Initiative (http://www.4fathers.org)
- Manage requirements gathering, design review, development progress, test planning, and implementation for website redesign
- Negotiate project scope with client, weighing budget versus phased timeline versus features received
- Plan task schedules and communicate status amongst multi-continental project team, as well as the client.
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HALO Branded Solutions, Niles, Illinois
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7/2000 - 6/2001
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Manager, Information Technology - Development
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- Lead four cross-functional development teams, guiding the team members through planning, designing, implementing, documenting, reporting, problem resolution, and testing of web-enabled B2C, B2B, or e-Procurement sites, developed using a JSP/servlet/EJB application framework.
- Manage 12 client projects, each typically with a budget of $20,000 and a team of six.
- Develop new e-commerce product specifications, including passive and interactive personalization features.
- Evaluate technology supplier candidates (e.g. RFI, RFP, selection, etc.).
- Develop testing and change request tracking tools, using PERL and MS Access.
- Coordinate project activities with other IT groups and other HALO departments.
- Manage resource allocation and development as new task requirements are presented.
- Plan and implement development process and capability improvements.
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VoiceStream Wireless / Aerial Communications, Chicago, Illinois
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11/1998 - 9/2000
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Manager, Information Systems - Quality Assurance
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- Lead team of five SQA testers, guiding the team members through planning, scheduling, documenting, reporting, problem resolution, and testing of ten new software systems including financial, tax, billing, customer care, business intelligence, and dunning.
- Design and execute integration, system, functional, user acceptance, and Y2K tests.
- Develop testing and issue tracking tools, using PERL, SQL, and MS Access.
- Assist developers, as needed, with debugging and correction in the system's language (e.g. Visual Basic).
- Assess performance of junior staff members for annual reviews.
- Interview and select candidates for employee and consultant roles.
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CNA Insurance Companies, Chicago, Illinois
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3/1997 - 10/1998
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Technical Analyst II, Electronic Commerce
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- Develop and maintain "lights-out" operation of EDI claim and lockbox X12 transactions, including the creation of mapping instructions, scripts, and workflows, using CASE tools (GENTRAN, Mercator), PERL, and other scripting languages.
- Maintain and monitor input from/output to twelve trading partners.
- Gather user requirements, create documents, and produce tests.
- Lend assistance to the Internet Team, including CGI-PERL and HTML programming to develop rate calculators for CNA client web sites.
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System Software Associates, Chicago, Illinois
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6/1996 - 3/1997
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Associate Software Engineer
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- Develop, maintain, and execute automated tests for BPCS modules, using QA Partner (SilkTest), Empower, and PERL.
- Install, configure, and maintain system test environments for multiple BPCS versions on multiple platforms (e.g. AS400, AIX, HPUX, and DEC Alpha).
- Design and develop improvements to the team's processes.
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Perot Systems / Swiss Bank Corporation, Chicago, Illinois
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9/1990 - 6/1996
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Analyst, Quality Assurance / Technical Support
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- Design and develop a PERL-based distribution management system for over 500 UNIX servers.
- Design, develop, and maintain an incident-tracking database using Quintus CustomerQ.
- Manage source code and build process for hundreds of proprietary software packages written in C, C++, and ObjectiveC.
- Assess, analyze, document, and present architecture upgrades and distribution needs for the company's global network.
- Resolve system, hardware, and application problems for the company's global network.
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